Refund Policy

Dash publishes this U.S. policy for customers shopping for DASH kitchen products at bydrshg.shop.

For customers using bydrshg.shop, under our practical store standards, to explain this clearly, the following terms describe how our store handles your order and requests.

Return Shipping

For activity connected with bydrshg.shop, under our practical store standards, in line with our store practices, our store pays return shipping for approved change-of-mind returns and for damaged, defective, incorrect, or missing-item claims. The default return address is 744 Market St, Chattanooga, Tennessee, 37402, US. Do not send a return until instructions are issued.

Cancellations

As applied to this U.S. store at bydrshg.shop, under our practical store standards, our usual approach is that you may ask to cancel before shipment. Once an order has shipped, it is handled under this Refund Policy.

Under our practical store standards, for a straightforward experience, email: Support@bydrshg.shop
Phone: (608) 385-7610
Address: 744 Market St, Chattanooga, Tennessee, 37402, US

Return Condition

For clear guidance when shopping at bydrshg.shop, under our practical store standards, to keep expectations clear, items should be returned with the included components and proof of purchase. Custom products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not eligible for change-of-mind returns. These limits do not reduce your rights when an item is damaged, defective, incorrect, or incomplete.

Refund Timing

Within the customer process available at bydrshg.shop, under our practical store standards, to make the process easier to understand, after an approved return is received and inspected, the refund is issued to the original payment method within 10 business days. Your bank or card provider may require additional posting time.

30-Day Returns and Exchanges

Under our practical store standards, under our customer standards, you may request a return or exchange within 30 days after delivery. Contact us at Support@bydrshg.shop before sending an item back so we can authorize the return and provide instructions.